Refund policy
When you get money back for the platform fee, and how meetings that don’t happen or don’t qualify are handled.
1. What you pay for
Companies pay two things: a monthly platform fee, and their own price for each qualified meeting. The platform fee is based on how many reps your campaign needs. It covers the dialer, call recordings, rep training and management.
Nothing is charged when you set up a campaign. Your first platform fee is due once we approve your first rep, and reps start dialing after it’s paid.
2. Meetings: no-shows and disputes
You’re only charged for meetings that actually take place and meet your campaign’s requirements. After each meeting, you have one business day to report a no-show or dispute the meeting. Meeting fees are billed weekly, after that window has passed.
No-shows aren’t charged. If we uphold a dispute, you aren’t charged for that meeting. If a meeting was already charged and is later found not to qualify, we refund it to your original payment method.
3. Platform fee
If no rep starts dialing your campaign within 14 days of your payment, we refund that month’s platform fee in full.
You can cancel anytime, and you won’t be charged for the next month. Once reps have started dialing, the current month’s platform fee isn’t refunded for the days left in that month.
4. How to request a refund
Email us with your company name and the charge you’re asking about. We reply within two business days. Approved refunds go back to your original payment method and usually show up in 5–10 business days, depending on your bank.
If something looks wrong on a charge, please contact us before disputing it with your card issuer. We can usually fix it faster.
5. Contact
Questions about this page? Email hello@intentionaloutreach.com and a person on our team will get back to you.
Intentional Ventures LLC
1680 Fruitville Rd, Sarasota, FL 34236